Livebet 365 is fully committed to protecting the privacy of every member. This document clearly outlines what data we collect, how it is used, and your rights as a Malaysian player.
Six data protection pillars we guarantee to every member
All personal data handling at Livebet 365 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) — the local legislation governing your data privacy.
Every bit of data transmitted between your device and Livebet 365's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks.
Livebet 365 has never sold, and will never sell, members' personal data to any third party for marketing purposes. Your data belongs to you — it is not a business asset of ours.
You have the right to access, correct, delete and export your data at any time. Requests will be processed within 14 business days at no charge.
Your data is retained only for as long as necessary for the stated purposes or as required by law. Data that is no longer needed is securely deleted.
You may opt out of marketing emails or messages from Livebet 365 at any time by clicking the "unsubscribe" link or contacting customer support.
Policy Summary: Livebet 365 takes your privacy seriously. We collect only the data we need, use it for clearly defined purposes, never sell it to anyone, and give you full control over it. This document explains all of this in detail, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy is published by Livebet 365 ("we", "the Company" or "the platform") and applies to all users who access or use our website, mobile application and services in Malaysia. This Policy describes our practices for collecting, using, disclosing, storing and protecting your personal information.
Livebet 365 is a digital entertainment platform offering online casino games, slots, blackjack, jackpot, lottery, live casino and e-sports to Malaysian players. In the course of these operations, we collect certain personal data necessary to deliver high-quality services in a safe and responsible manner.
By registering an account or using Livebet 365's services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy Livebet 365. These three documents together form your complete agreement with our platform.
Livebet 365 collects your personal data in several ways — directly from you during registration and platform use, and automatically through standard tracking technologies. Below is a full breakdown of the data we may collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | Mandatory |
| Contact | Malaysian phone number, email address | Mandatory |
| Finance | Payment methods (Touch 'n Go, DuitNow, GrabPay, etc.), transaction records in MYR | Mandatory |
| Verification (KYC) | Copy of identification document, Malaysian bank statement | Required by law |
| Account Profile | Username, password (encrypted), language preference | Mandatory |
| Communications | Customer support messages, feedback, complaints | Optional |
When you use the Livebet 365 platform, we automatically collect certain technical information necessary to keep the platform running properly:
Note: Livebet 365 does not collect sensitive information such as biometric data, medical records, or religious information. Credit or debit card numbers are never stored on our servers — all payments are processed through secure third-party payment providers.
Livebet 365 uses the personal data collected solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), Livebet 365 processes your personal data on the following legal bases:
Livebet 365 does not sell members' personal data to any party for marketing purposes. However, we may share your data with the following limited parties under certain circumstances:
We work with selected companies to manage the technical and operational aspects of the Livebet 365 platform. These providers are only permitted to use your data for purposes we direct and may not use it for any other purpose:
Livebet 365 may be required to disclose your personal data to authorities where mandated by Malaysian law, including court orders, law enforcement investigations, or financial regulatory compliance requirements.
All third parties with whom we share data have signed binding data protection agreements and are required to maintain security and confidentiality standards comparable to those of Livebet 365.
While Livebet 365 operates primarily for the Malaysian market, some of our technical providers may store or process data outside Malaysia. In such cases, we ensure that:
Core financial and identity data of Malaysian members is prioritised for storage within infrastructure subject to Malaysian law.
Livebet 365 continually invests in security infrastructure to ensure your data remains protected at all times. Key security measures we have in place include:
Your Responsibilities: While we take all reasonable steps to protect your data, account security also depends on you. Use a strong password, do not share your login credentials, and contact Livebet 365 support immediately if you suspect any unauthorised access.
Livebet 365 retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law. The following are our data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of the active account + 5 years | AML legal requirements |
| Financial transaction records | 7 years | Malaysian tax reporting requirements |
| KYC & identity verification records | 5 years after account closure | PDPA & AML Compliance |
| Support communication logs | 2 years | Dispute resolution |
| Session data & technical logs | 90 days | Fraud detection & security |
| Marketing data (with consent) | Until you withdraw consent | Member consent |
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
As a Malaysian player using Livebet 365, you have the following rights regarding your personal data under PDPA 2010:
Request a copy of all personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Request the deletion of your data when it is no longer required (subject to legal obligations).
Object to the processing of your data for direct marketing purposes.
Request the restriction of your data processing under certain circumstances.
Receive your data in a structured format for transfer to another platform.
To exercise any of the rights above, please contact the Livebet 365 Data Protection Officer by email at privacy@livebet365.click or via live chat. Requests will be processed within 14 business days free of charge.
If you are dissatisfied with how Livebet 365 handles your data, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner (PDPA Commissioner).
Livebet 365 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookies through your browser settings. However, disabling essential cookies will affect the functionality of the Livebet 365 platform. Most modern browsers — Chrome, Firefox, Safari, and Edge — allow you to view, delete, and block cookies via the settings menu.
The Livebet 365 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
Should we discover that personal data belonging to a child under the age of 18 has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the account in question.
If you are a parent or guardian and believe your child under the age of 18 has registered an account at Livebet 365, please contact us immediately at support@livebet365.click for immediate action.
Livebet 365 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with PDPA 2010 and handling all privacy-related enquiries. For any questions, concerns, or requests regarding this Privacy Policy, please contact us:
We will endeavour to respond to all privacy-related enquiries within 14 business days. For more complex cases, we may require additional information to verify your identity before processing your request.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you by email or in-platform notification whenever any material changes occur. Please review this page periodically for the latest information.
Now you know how we protect your privacy. Join over 100,000 Malaysian players enjoying a safe experience at Livebet 365 — slots, live casino, blackjack, jackpots, lottery and e-sports, all on one trusted platform.
18+ only. Data protected by SSL 256-bit & Malaysia's PDPA 2010.