Responsible gaming is more than a slogan at Livebet 365 — it's part of how we run this platform. We provide a range of tools, guidance and support to ensure every Malaysian member can enjoy online casino, slots and e-sports as healthy entertainment, not a problem.
Every day, hundreds of thousands of Malaysians enjoy a wide range of online entertainment — from watching EPL and Malaysia Super League football, playing mobile games, to trying their luck on online casino platforms like Livebet 365. For the majority, it's simply a fun way to unwind and de-stress after a long day.
That said, Livebet 365 recognises that a small number of players may struggle to keep their gaming habits in check. Not everyone starts with the same intentions, and life pressures — financial difficulties, work stress, personal issues — can lead someone to seek entertainment to an unhealthy degree. That's exactly why our responsible gaming programme exists.
At Livebet 365, we believe every Malaysian player — whether you enjoy spinning slots on the weekend or prefer our blackjack tables and Live Casino — deserves a safe, controlled and enjoyable gaming experience. Our long-term success only means something when our members are happy and well.
Always remember: Online casino games, slots, jackpots and e-sports at Livebet 365 are entertainment — not a way to generate steady income, not a solution to financial problems, and not a means to pay off debt. Set your budget, play within your limits, and enjoy the experience.
Problem gambling occurs when a person can no longer control the urge to bet, even as it takes a negative toll on their life — financially, in family relationships, work performance, or mental health. It's not about how much money is spent, but about self-control and the impact on everyday life.
In Malaysia, awareness of problem gambling is still growing. Many people don't realise that they — or a family member — may be affected, as it often develops gradually. Livebet 365 is committed to helping our members identify early warning signs and take action before the situation becomes more serious.
If you use Touch 'n Go eWallet, GrabPay, or DuitNow to deposit on Livebet 365, consider setting a monthly spending limit within your digital wallet app as well — it's a useful additional layer of control.
All responsible gambling communications are 100% confidential.
Our commitment to responsible gambling is more than a requirement — it is our core value
Set deposit limits, loss limits, and time limits directly from your account settings — no need to contact anyone, effective immediately and cannot be increased arbitrarily.
Choose to take a break from the Livebet 365 platform for 30 days, 90 days, 6 months, or permanently. Self-exclusion periods cannot be shortened by the player.
A strict age verification system ensures no one under 18 can register or play at Livebet 365. KYC requirements are fully enforced.
Livebet 365's trained support team is ready to assist every Malaysian player who needs guidance on responsible gambling — in Bahasa Melayu, every day.
Players who have activated any limit tools or self-exclusion programs will not receive any promotional offers, bonuses, or special invitations from Livebet 365.
Free self-assessment tools are available to all Livebet 365 members. Answer a few simple questions and receive an evaluation of your gaming habits — results are private and not recorded.
Six free tools you can activate at any time from your Livebet 365 account
Set a maximum deposit amount in MYR for a daily, weekly or monthly period. Once the limit is reached, any further deposits within that period will not be processed.
Example: Monthly limit of RM500 via Touch 'n GoCap the total net loss allowed within a set period. Once your net losses reach the limit you've configured, your account will be temporarily blocked from placing further bets.
Example: Max net loss of RM200 per weekSet a daily play time limit on the Livebet 365 platform. The system will alert you when you are approaching your limit, and your session will end automatically once the limit is reached.
Example: Maximum 2 hours of play per dayTake a short break from the Livebet 365 platform for 24 hours, 48 hours, or 7 days without closing your account. Ideal when you feel like stepping back briefly without a long-term commitment.
Active immediately, cannot be cancelled earlySign up for a self-exclusion period of 30 days, 90 days, 180 days or permanently. During this time, your account will be fully blocked and no promotions will be sent to you.
The minimum period cannot be shortened by the playerStop receiving all promotional communications, bonus offers, and special invitations from Livebet 365 immediately. Can be activated via account settings or through customer support.
Takes effect within 24 hoursHow to Activate: All of the control tools above can be activated directly from the "Account Settings" page within the Livebet 365 platform, or by contacting the support team via live chat. Activation is free, immediately and confidential.
Go through this list honestly. The more signs you identify, the more important it is to take action right away.
If you recognize two or more of the signs above in yourself, please contact the Livebet 365 support team or activate your control tools today. Taking that first step is a sign of strength, not weakness.
Getting help at Livebet 365 is straightforward, fast, and completely confidential.
The hardest but most important first step — take our self-assessment below or honestly reflect on your playing habits. There's no judgement here.
Log in to Livebet 365 and activate the deposit limit, time limit, or self-exclusion program that best suits your needs. The process takes less than 2 minutes.
Email us at care@livebet365.click or start a live chat session within the platform. Our trained staff will assist you without any judgement or criticism.
Livebet 365's support program doesn't stop at a single point. We'll continue to follow your progress and make sure you're comfortable with the steps you've taken.
When you're ready, you can return to the platform with better controls in place. Or choose not to come back at all — that decision is entirely yours, and we respect it.
Answer the following questions honestly. This test is private and not saved by Livebet 365.
1. Have you ever bet more than you could afford to lose?
2. Have you ever tried to chase your losses by increasing your bets?
3. Does gambling take up more time than you planned?
4. Has a family member or friend ever expressed concern about your gambling habits?
5. Do you gamble to escape problems or uncomfortable feelings?
Based on your answers, you appear to have healthy and well-managed gambling habits. Keep it up — set a budget, manage your time, and enjoy Livebet 365 as the fun entertainment it's meant to be.
There are some signs that warrant attention. We recommend activating the limit tools on Livebet 365 and keeping a closer eye on your playing habits. Consider reaching out to our support team.
Your answers indicate several signs of problem gambling that should be taken seriously. Please contact the Livebet 365 support team today at care@livebet365.click or activate the self-exclusion programme from your account settings.
Frequently asked questions about Livebet 365's protection tools and programs
Over 100,000 Malaysian players enjoy slots, live casino, Blackjack, Jackpot, lottery, and E-Sports on Livebet 365 — safely and responsibly. Register today and activate your control limits from day one.
18+ only. Play responsibly. Deposits from RM20 via Touch 'n Go, DuitNow or GrabPay.