FAQ Livebet 365

Registering at Livebet 365 is free and takes less than 2 minutes. Go to the Register, fill in your personal details (full name as per MyKad, IC number, date of birth, Malaysian phone number), set a username and password, then verify your email. You must be 18 years of age or older to register.

No. Each player on livebet 365 is permitted one account only. Holding multiple accounts is a violation of our Terms & Conditions and may result in the closure of all associated accounts and forfeiture of any remaining balance. If you have forgotten your password or are having trouble logging in, please use the "Forgot Password" function or contact our support team.

The minimum age requirement at Livebet 365 is 18 years old. This is a strict requirement with no exceptions. Age verification is conducted during the KYC (Know Your Customer) process, and any account found to belong to an underage player will be closed immediately with the balance frozen.

To verify your livebet 365 account, you will need to submit:

• Copy of Malaysian MyKad (front & back) or a valid passport;
• Proof of current address (utility bill, bank statement, or credit card statement — no older than 3 months);
• A selfie holding your MyKad for identity verification.

KYC verification is typically completed within 24–48 business hours. Verification is required before your first withdrawal.

Your livebet 365 username is permanent and cannot be changed after registration. You can, however, update your email address and password via the "Account Settings" page after logging in. For email changes, additional verification through your registered phone number may be required.

If you wish to permanently close your Livebet 365 account, contact our customer support team via live chat or email us at support@livebet365.click. Before the account is closed, please ensure you have withdrawn all remaining balance. If you simply need a break, consider using the Take a Break otherwise.

Go to the Log In and click "Forgot Password?". Enter the email address or Malaysian phone number you registered with. The system will send a password reset link to your email or an OTP code to your phone within a few minutes. If you do not receive the email, please check your spam folder or contact our support team.

A Livebet 365 account may be temporarily suspended for several reasons: repeated failed login attempts, incomplete KYC verification, suspicious account activity, or a self-exclusion request initiated by the player. Contact our support team via live chat to find out the exact reason and the next steps. We can typically resolve these issues within 24 hours.

Yes, you can update your phone number via the "Account Settings" section or by contacting livebet 365 customer support. For security purposes, identity verification through KYC may be required before the change can be processed. The new number must be an active Malaysian number that has not been registered to another account.

The Livebet 365 platform is dedicated to Malaysian players. Our services, payment methods (Touch 'n Go, GrabPay, DuitNow, Maybank2u, CIMB Clicks), Bahasa Malaysia customer support, and all transactions in Malaysian Ringgit (RM) are designed specifically to meet the needs of local Malaysian players.

Livebet 365 accepts a wide range of deposit methods popular among Malaysian players:

• E-wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay;
• Direct Transfer: DuitNow (QR & account transfer);
• FPX Online Banking: Maybank2u, CIMB Clicks, Bank Islam, Bank Rakyat, and all major Malaysian banks.

All deposits are processed in Malaysian Ringgit (RM) with no currency conversion fees.

The minimum deposit amount at Livebet 365 is RM20. This makes it a highly user-friendly platform, as you can get started with a modest budget. There is no maximum deposit limit for regular members, while VIP members enjoy higher deposit limits depending on their VIP tier.

Deposits via e-wallet (Touch 'n Go, GrabPay, DuitNow) are typically credited to your Livebet 365 account within 1–5 minutes. FPX/online banking deposits may take up to 15–30 minutes depending on your bank's processing time. If your deposit has not been credited within 1 hour, please contact our support team with proof of transaction.

Livebet 365 does not charge any processing fees for deposits. However, your e-wallet provider or bank may impose a small fee on certain transactions — this is governed by each payment provider's own policy and is outside Livebet 365's control. Check your e-wallet app for the latest fee information.

A failed deposit can be caused by several factors: insufficient e-wallet or bank account balance, daily transaction limits reached on your e-wallet app, internet connection issues during the transaction, or daily deposit limits you have set in your livebet 365 settings. If funds were deducted from your account but not credited to livebet 365, the amount will be automatically refunded within 1–3 business days.

Yes, Livebet 365 provides deposit limit tools as part of our Responsible Gaming us. You can set daily, weekly, or monthly deposit limits in MYR directly from your account settings. Limits that are lowered take effect immediately, while increases are subject to a 24–72 hour waiting period before taking effect.

All your deposit records can be viewed under "Transaction History" or "Financial Report" in your livebet 365 account. It displays the date, time, amount (in MYR), payment method, and status of each transaction. Transaction history is retained for a minimum of 12 months.

No. Livebet 365 enforces a policy requiring that the deposit and withdrawal method must be registered under the same name as the account holder. Deposits from third-party accounts are not permitted and may result in additional verification or transaction suspension. This is a security measure to protect all members from financial fraud.

Log in to your livebet 365 account and go to the "Withdrawal" section in the Wallet/Finance menu. Select your preferred withdrawal method (DuitNow, Touch 'n Go, or your Malaysian bank), enter the amount in MYR you wish to withdraw, and confirm the request. Please ensure your account has completed KYC verification beforehand, as your first withdrawal will require identity verification.

Withdrawals via DuitNow and Touch 'n Go eWallet are typically processed within 5–30 minutes for verified accounts. Withdrawals to Malaysian bank accounts via FPX may take 1–3 business days depending on your bank's processing time. Withdrawal requests submitted before 6:00 PM are typically processed on the same day.

The minimum withdrawal amount at livebet 365 is RM50. There is no maximum withdrawal limit for standard withdrawals. VIP members enjoy higher daily withdrawal limits based on their membership tier — from RM10,000 per day for Bronze members to unlimited for Platinum members.

Withdrawal requests may be declined for the following reasons: KYC verification is incomplete, bonus wagering requirements have not been met, the withdrawal method does not match the original deposit method, the account contains funds transferred from a third party, or unusual activity has been detected on your account. Contact our support team for a detailed explanation of the rejection.

Livebet 365 does not charge processing fees for standard withdrawals. One free withdrawal is allowed per day. If you make multiple withdrawals on the same day, a small administrative fee may apply to the second request onwards. Platinum VIP members enjoy unlimited fee-free withdrawals.

Every bonus on livebet 365 comes with its own wagering requirement. For example, if your bonus is RM100 with a 10x wagering requirement, you will need to place bets totalling RM1,000 before the bonus balance can be withdrawn as cash. The full wagering requirements for each promotion are clearly stated on the respective promotion's terms page. Please read them carefully before claiming any bonus.

Yes, you can cancel a withdrawal request as long as it is still in "Pending" status. Go to the "Withdrawal History" section and click the "Cancel" button next to the relevant request. Once a request moves to "Processing" or "Completed" status, it can no longer be cancelled. If the cancellation is successful, the funds will be returned to your Livebet 365 account balance immediately.

The livebet 365 welcome bonus of up to RM588 is automatically offered to new members on their first deposit. Make your first deposit, select the welcome bonus during the deposit process, and the bonus will be credited to your bonus account. Please make sure to read the applicable wagering requirements and minimum bet limits. This bonus can only be claimed once per new account.

Yes! Livebet 365 offers weekly cashback to all active members, with the percentage increasing based on your VIP tier. Cashback is calculated on your net losses for the week and credited automatically every Monday. VIP Bronze members receive 0.5% cashback, Silver 1%, Gold 2%, and Platinum up to 5%. There are no wagering requirements on cashback — it is straight cash.

Free Spins on livebet 365 can be earned in several ways: as part of the welcome bonus, through weekly deposit promotions, daily check-in rewards, or special slots promotions from select game providers. Free Spins won through promotions typically carry a fixed bet value and a validity period that must be met before winnings can be withdrawn.

Yes! The Livebet 365 Refer-a-Friend Programme rewards you when your friend registers using your referral code and makes their first deposit. You will receive a bonus in MYR once your friend meets the qualifying conditions. There is no limit to how many friends you can refer. Find your referral code under the "Referral Programme" section in your account.

Yes, most bonuses on livebet 365 have a validity period. Deposit bonuses are typically valid for 7–30 days depending on the promotion type. Free Spins are usually valid for 3–7 days. Any bonus not used within its validity period will expire automatically. Check the expiry date of each bonus under "Active Bonuses" in your account.

A bonus may not have been credited because: you did not select the bonus during the deposit (for deposit bonuses), the minimum deposit requirement was not met, the bonus has already been claimed by another account on the same device, or your account already has an active bonus limit. Contact livebet 365 support with your deposit proof and the bonus name you wish to claim — we will review and resolve it within 24 hours.

Livebet 365 offers six main game categories:

• Slots — 500+ video slots with a wide variety of themes and bonus games;
• Live Casino — baccarat, roulette, sic bo & dragon tiger with real dealers;
• Blackjack — a wide range of classic and modern blackjack variants;
• Jackpot — progressive jackpots that can reach hundreds of thousands of MYR;
• Lottery — Malaysian and international lotteries;
• E-Sports — betting on Mobile Legends, DOTA 2, Valorant, CS2, and more.

Yes. All slots at Livebet 365 use certified Random Number Generator (RNG) technology that has been independently tested by accredited international gaming audit bodies. This means every spin is completely random and free from any manipulation. The Return to Player (RTP) value for each slot is also clearly stated in the game information.

Yes, most slots on livebet 365 are available in demo mode, allowing you to play with virtual credits at no deposit required. Demo mode is the best way to familiarise yourself with a slot's game mechanics, bonus features, and volatility before wagering real money. Please note that winnings in demo mode cannot be withdrawn.

If your internet connection drops during a gaming session on livebet 365, our system will save your game state. When you log back in and reopen the same game, you will be able to resume from where you left off. For live casino games that are mid-round, the outcome of that round will be settled by the system and credited to your account automatically.

Under the E-Sports Livebet 365, you can place bets on matches in:

• Mobile Legends: Bang Bang (MLBB) — Malaysian and SEA leagues and tournaments;
• DOTA 2 (The International & DPC leagues);
• Valorant, Counter-Strike 2 (CS2), League of Legends;
• FIFA/eFootball for digital football fans.

Live betting is available for ongoing matches, with odds updated in real time.

Yes! The Livebet 365 platform is fully optimised for mobile. All games — from slots to Live Casino and E-Sports — can be enjoyed directly from your mobile browser (Chrome, Safari, Firefox) with no app download required. Livebet 365 runs on Android (version 8.0 and above) and iOS (version 13 and above). You can also add Livebet 365 to your phone's home screen as a Progressive Web App (PWA).

Yes. Livebet 365 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers — the same standard adopted by leading financial institutions in Malaysia. All personal data is handled in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We never sell or share member information with third parties without explicit consent.

To enable 2FA on livebet 365: Log in → Go to "Account Settings" → Select "Security" → Click "Enable 2FA". You can choose to authenticate via SMS (OTP code to your Malaysian phone number) or an authenticator app (such as Google Authenticator). We strongly recommend enabling 2FA to protect your account from unauthorised access.

If you suspect your livebet 365 account has been accessed by someone without your authorisation: (1) Contact our support team immediately via live chat or email at support@livebet365.click; (2) Change your password right away from a secure device; (3) Review your transaction history and report any transactions you did not authorise. Our security team will investigate and take action within 2–4 hours.

Livebet 365 never ask for your password, OTP, or bank card details via email or SMS. All official Livebet 365 emails are sent exclusively from the @livebet365.click domain. If you receive a suspicious message claiming to be from Livebet 365 but sent from a different domain, do not click any links — report it to us and delete the message.

The self-exclusion programme can be activated via: (1) Account Settings → Responsible Gaming → Self-Exclusion; or (2) contacting our support team and requesting activation. Choose your self-exclusion period: 30 days, 90 days, 180 days, or permanent. During the self-exclusion period, your account will be fully restricted and no promotions will be sent to you. For more information, visit the Responsible Gaming us.